Care Navigation & Patient Agency
Reducing the complexity burden imposed on patients and their families.
Systemic Problem
Health systems increasingly rely on individuals to navigate complexity on their own. Appointments, referrals, reimbursement, digital portals, consent, and fragmented information flows are shifted onto patients and families. This complexity is not neutral. It disproportionately affects those with fewer resources, lower health literacy, chronic conditions, or minority status. Care pathways are rarely designed from the perspective of lived experience.
Our Approach
We treat navigation as an infrastructural problem, not as an individual skill deficit. We design systems that redistribute coordination work back to institutions.
What We Build
Care navigation infrastructures, mixed-reality educational systems, patient-led decision aids, and continuity-of-care tools.
Related Initiatives
CareWatch
Harm, discrimination, and systemic failures are often invisible in health systems.
TREVOR
Patients with chronic or complex conditions face fragmented information, inconsistent guidance, and poorly coordinated services.
EMMA
Mobility barriers strongly shape access to care, employment, and social participation, yet remain poorly integrated into health system design.
Convivial Infrastructures
Most digital infrastructures increase dependency rather than autonomy.
Stakeholders
Patients and families, primary care providers, hospitals, social services.
How We Evaluate
We evaluate reduction of cognitive burden, continuity of care, patient confidence, and actual agency in decision-making.
Collaboration
We collaborate with institutions willing to redesign pathways, not just interfaces.